Fees and Payment Policies

Psychotherapy Fees

Our therapist’s fees are modelled after “The Green Bottle Method” of economic justice created by Alexis J. Cunningfolk. Each of our therapists offers equity-based fee options, meaning you can choose from their standard fee (the most common), supported fee, or pay-it-forward fee, depending on your needs. You can see each therapist’s specific fees on their profile, which is viewable through our team page.

The fee range across our clinic is $85 to $200 per hour.

Some of our therapists also offer Psychological Services, which are priced differently. Please contact our office for more information.

“What if I can’t afford $85+ per hour?”

Our affordable, pay-what-you-can therapy program might be a good fit for you. You can learn more about it here.

Insurance Coverage

Our team includes Registered Psychotherapists, Qualifying Registered Psychotherapists, and Registered Social Service Workers. Most insurers who offer coverage for psychotherapy will cover services provided by our therapists. Before your first session appointment, we recommend contacting your extended health insurance or employee benefits provider directly to confirm if your plan covers our services.

“What’s the difference between a Registered Psychotherapist and a Qualifying Registered Psychotherapist?”

Registered Psychotherapists have met the full requirements of the College of Psychotherapists of Ontario (CRPO). Qualifying Registered Psychotherapists are in the process of fulfilling the requirements to become a Registered Psychotherapist; they’re permitted to practice psychotherapy under the clinical supervision of a regulated psychotherapy professional. For more information on these registration categories, please visit the CRPO’s website here.

Some of our therapists also offer services under the supervision of a Registered Psychologist. If you require a Registered Psychologist, please contact us for more information about how this works with our team.

Payment and Credit Card Policy

A valid credit card number is required to schedule an appointment when booking. We accept the following payment methods:

Visa, Visa Debit, MasterCard, Debit Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, Google Pay, or Interac E-transfer. 

If paying by Interac e-transfer, payment must be received by us before the start of your appointment.

All new clients start with a free 30-minute connection call to ensure their therapist is the right fit before scheduling an entire session. Although connection calls are typically virtual, we may be able to accommodate in-person requests if safety and/or privacy in your home are a concern. Please speak with our Client Care team for more information.

Cancellation Policy

If you need to cancel or reschedule your appointment, please provide a minimum of 24 hours notice. Late cancellations and missed sessions will incur the full fee, including first appointments.

Of course, we understand that sometimes you can’t provide 24 hours notice to cancel because of illness or an emergency. In these situations, the fee may be reduced or waived at your therapist’s discretion.